#HassleFree Service Plans

Monthly
Annually

Reliable, predictable, cost effective service, designed with you and your renters in mind, starting from less than 15p a day!

Connect
£4.95
Per Property, Billed Monthly
14 Day Free Trial
Secure Digital Dashboard
Resident Living App
Helpdesk
Maintenance & Service History
24/7 Safe & Secure Response*
* A £95 24/7 Safe & Secure Response Fee applies.
Priority
£14.95
Per Property, Billed Monthly
12 Month Plan
Everything in Connect
+ Priority Support Team
+ Service Level Agreement
+ Smart Key Exchange
+ Smoke & CO Alarm Testing
* A £25 24/7 Safe & Secure Response Fee applies.
Priority+
POA
Per Property, Billed Monthly
24+ Month Plan
Everything in Priority
+ Dedicated Concierge
+ Home Audit & Condition Report
+ Home Manuals & User Guides
+ Exclusive Protect Plans
Property Criteria & Conditions Apply.

Compare Plans

Priority (20% off)

Sign Up

Priority+

Plan Details

Price per Property

£4.95 /m

£14.95 /m

Contact Us

Free Trial Period

14 days

-

-

Additional charge per Room for HMO

£5 /m

£5 /m

Contact Us

Maximum number of Residents per Property

4

Unlimited

Unlimited

Additional Resident per Property

£2 /m

-

-

Maximum number of Property Managers

5

25

Unlimited

Additional Property Manager

£2 /m

£1 /m

-

Minimum Plan Term

30 days

12 months

24 months

Notice Period for Termination

30 days

60 days

90 days

Data Retention Period

30 days

6 months

Lifetime

Data Export

-

-

Customer Support

Online Help Centre

Email

Monday - Friday
9am - 5pm

Monday - Saturday
8am - 8pm

24/7

Chat

Monday - Friday
9am - 5pm

Monday - Saturday
8am - 8pm

24/7

Telephone

Monday - Friday
9am - 5pm

Monday - Saturday
8am - 8pm

24/7

Support Team

Helpdesk

Priority Team

Dedicated Concierge

Service Level Agreement (SLA)

-

24 hours

8 hours

Platform

Cloud Digital Dashboard

Resident Living App

Secure Document Storage

0.5GB

1GB

Unlimited

Real-time Calendar

Reminders

Group Notes and Comments

Maintenance Service History

Billing, Invoices and Statements

Online payments

Set Spend Limits

Property check-in QR code

-

Smart Key Exchange

-

AutoApprove Jobs

-

AutoDispatch Jobs

-

-

Automated SMS Notifications

-

Early access to new Features

-

Access to Product Roadmap

-

-

Property Onboarding

One-on-One Setup Sessions

-

Home Audit

-

£75 (optional)

Condition Report

-

£75 (optional)

Home Guides

-

£25 (optional)

Home FAQs

-

£25 (optional)

Service

Safe & Secure Emergency Response

24/7

24/7

24/7

24/7 SAS Response Fee

£95

£25

-

Response Repair Time included

1 hour

1 hour

2 hours

24/7 Response Limit

Unlimited*

Unlimited*

Unlimited*

Emergency Response (SLA)

-

6 hours

4 hours

Routine Repair Charging

Fixed / Metered

Fixed / Metered

Contact Us

Routine Repair (SLA)

5 days

3 days

1 day

Appointment Slot (Monday - Friday)

4 hours (8am - 4pm)

4 hours (8am - 4pm)

2 hours (8am - 8pm)

Appointment Slots (Saturday)

8 hours (8am - 4pm)

4 hours (8am - 4pm)

2 hours (8am - 6pm)

Routine Repair Warranty

12 months

12 months

12 - 36 months

Smoke & CO Alarm Testing

£50 (optional)

Annual Healthcheck

£75 (optional)

£75 (optional)

Repair/Service Rates

from £45/h

from £45/h

Contact Us

* Subject to our fair use policy

Protect Plans

Essentials Bolt-On per Property

-

£10 /m

Contact Us

Heating Bolt-On per Property

-

£20 /m^

Contact Us

Home Bolt-On per Property

-

£30 /m^

Contact Us

Everything Bolt-On per Property

-

-

Contact Us

^ Requires Home Audit and Condition Report

#HassleFree Service Plans

Monthly
Annually

Reliable, predictable, cost effective service, designed with you and your renters in mind, starting from less than 15p a day!

Connect
£4.95
Per Property, Billed Monthly
14 Day Free Trial
Secure Digital Dashboard
Resident Living App
Helpdesk
Maintenance & Service History
24/7 Safe & Secure Response*
* A £95 24/7 Safe & Secure Response Fee applies.
Priority
£14.95
Per Property, Billed Monthly
12 Month Plan
Everything in Connect
+ Priority Support Team
+ Service Level Agreement
+ Smart Key Exchange
+ Smoke & CO Alarm Testing
* A £25 24/7 Safe & Secure Response Fee applies.
Priority+
POA
Contact Us
Minimum 24 Month Plan
Everything in Priority
+ Dedicated Concierge
+ Home Audit & Condition Report
+ Home Manuals & User Guides
+ Exclusive Protect Plans
Property Criteria & Conditions Apply

Compare Plans

Free Trial
Sign Up

Connect

Priority

Priority+

Plan Details

Price per Property

Connect

£4.95 /m

Priority

£14.95 /m

Priority+

Contact Us

Free Trial Period

Connect

14 days

Priority

-

Priority+

-

Additional charge per Room for HMO

Connect

£5 /m

Priority

£5 /m

Priority+

Contact Us

Maximum Residents per Property

Connect

4

Priority

Unlimited

Priority+

Unlimited

Additional Resident per Property

Connect

£2 /m

Priority

-

Priority+

-

Maximum number of Property Managers

Connect

5

Priority

25

Priority+

Unlimited

Additional Property Manger

Connect

£2 /m

Priority

£1 /m

Priority+

-

Minimum Plan Term

Connect

30 days

Priority

12 months

Priority+

24 months

Notice Period for Termination

Connect

30 days

Priority

60 days

Priority+

90 days

Data Retention Period

Connect

30 days

Priority

6 months

Priority+

Lifetime

Data Export

Connect

-

Priority

-

Priority+

Customer Support

Online Help Centre

Connect

Priority

Priority+

Email

Connect

Mon - Fri
9am - 5pm

Priority

Mon - Sat
8am - 8pm

Priority+

24/7

Chat

Connect

Mon - Fri
9am - 5pm

Priority

Mon - Sat
8am - 8pm

Priority+

24/7

Telephone

Connect

Mon - Fri
9am - 5pm

Priority

Mon - Sat
8am - 8pm

Priority+

24/7

Support Team

Connect

Helpdesk

Priority

Priority Team

Priority+

Dedicated Concierge

Service Level Agreement (SLA)

Connect

-

Priority

24 hours

Priority+

8 hours

Platform

Cloud Digital Dashboard

Connect

Priority

Priority+

Resident Living App

Connect

Priority

Priority+

Secure Document Storage

Connect

0.5GB

Priority

1GB

Priority+

Unlimited

Real-time Calendar

Connect

Priority

Priority+

Reminders

Connect

Priority

Priority+

Group Notes and Comments

Connect

Priority

Priority+

Maintenance Service History

Connect

Priority

Priority+

Billing, Invoices and Statements

Connect

Priority

Priority+

Online Payments

Connect

Priority

Priority+

Set Spend Limits

Connect

Priority

Priority+

Property Check-in QR Code

Connect

-

Priority

Priority+

Smart Key Exchange

Connect

-

Priority

Priority+

AutoApprove Jobs

Connect

-

Priority

Priority+

AutoDispatch Jobs

Connect

-

Priority

-

Priority+

SMS Notifications

Connect

-

Priority

Priority+

Early access to new Features

Connect

-

Priority

Priority+

Access to Product Roadmap

Connect

-

Priority

-

Priority+

Property Onboarding

One-on-One Setup Sessions

Connect

-

Priority

Priority+

Home Audit

Connect

-

Priority

£75 (optional)

Priority+

Condition Report

Connect

-

Priority

£75 (optional)

Priority+

Home Guides

Connect

-

Priority

£25 (optional)

Priority+

Home FAQs

Connect

-

Priority

£25 (optional)

Priority+

Service

Safe & Secure Emergency Response

Connect

24/7

Priority

24/7

Priority+

24/7

24/7 SAS Response Fee

Connect

£95

Priority

£25

Priority+

-

Response/Repair Time included

Connect

1 hour

Priority

1 hour

Priority+

2 hours

24/7 Response Limit

Connect

Unlimited*

Priority


Unlimited*

Priority+

Unlimited*

* Subject to our fair use policy

Emergency Response (SLA)

Connect

-

Priority

6 hours

Priority+

4 hours

Routine Repair Charging

Connect

Fixed / Metered

Priority

Fixed / Metered

Priority+

Contact Us

Routine Repair (SLA)

Connect

5 days

Priority

3 days

Priority+

1 day

Appointment Slots (Monday - Friday)

Connect

4 hours
(8am - 4pm)

Priority

4 hours
(8am - 4pm)

Priority+

2 hours
(8am - 8pm)

Appointment Slots (Saturday)

Connect

8 hours
(8am - 4pm)

Priority

4 hours
(8am - 4pm)

Priority+

2 hours
(8am - 6pm)

Routine Repair Warranty

Connect

12 months

Priority

12 months

Priority+

12 - 36
months

Smoke & CO Alarm Testing

Connect

£50 (optional)

Priority

Priority+

Annual Healthcheck

Connect

£75 (optional)

Priority

£75 (optional)

Priority+

Repair/Service Rates

Connect

from £45 /h

Priority

from £45 /h

Priority+

Contact Us

Protect Plans

Essentials Bolt-On per Property

Connect

-

Priority

£10 /m

Priority+

Contact Us

Heating Bolt-On per Property

Connect

-

Priority

£20 /m^

Priority+

Contact Us

^ Requires Home Audit and Condition Report

Home Bolt-On per Property

Connect

-

Priority

£30 /m^

Priority+

Contact Us

^ Requires Home Audit and Condition Report

Everything Bolt-On per Property

Connect

-

Priority

-

Priority+

Contact Us

Additional charge per Room for HMO

Connect

£5

Priority

£5

Priority+

^ Requires Home Audit and Condition Report