An emergency is deemed as “a sudden state of danger requiring immediate attention”. This is further clarified as a danger to the property or occupants such as a burst pipe, flood, lack of facilities to the only available toilet or the inability to secure any exterior doors or windows which would compromise the security of the property.Video Demo
The 24/7 Safe & Secure Response service provides attendance by a suitably qualified tradesperson if your home suffers from an unforeseen domestic emergency and includes the following: -
Breakage to or mechanical failure of the toilet pan or cistern resulting in the loss of functionality, providing there is no other toilet within the property.
Leaks & Burst Pipes
Sudden damage, blockage, breakage or flooding of the drains or plumbing system likely to cause damage to the property and/or its contents in the absence of freezing weather conditions.
Doors & Windows
Damage to, or failure of the home security including locks and windows. Temporary repair to secure the property in the event of failed locks, hinges and/or structure of the entry and exits.
In cases of a break-in, this must be reported to the police as soon as reasonably possible and a Crime Reference Number (CAD) obtained.
Under normal circumstances a lack of heating or hot water is not considered an emergency, however in cases where any of the occupants are terminally ill, very elderly or infants then this may be considered.
Provides attendance for total failure or complete breakdown of the main heating system.
Note: Restrictions apply where the outside temperature is above 2ºc and will be responded to the next working day.
Only a complete lack of power throughout your property would be considered an emergency. Please check first that any power problem is isolated solely to your property, and that the whole area is not suffering from a power blackout. We also kindly request that you check your fuse board or consumer unit to see if any breakers have tripped and check that you have sufficient credit available on any pre-paid meters
Vermin infestation causing damage to the home and/or causing a risk to the health and safety of the occupants.
This is only available during normal operating hours and is not a 24/7 response.
Please note that non-operational appliances outside of working hours and weekends are not considered an emergency and will not be attended outside of normal working hours.