Who do I contract with?
Your contract is directly with Evo. We provide you full access to our platform and we take care of the rest.
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What are the payment terms?
We set up a subscription with you using your debit or credit card, or we can arrange to collect from you by Direct Debit. We can also send a proposal and invoice if you wish to pay for your plan in advance.
How long is the contract term?
Our plans have different term lengths. Our Connect Plan is a rolling auto-renewing monthly contract. Our Priority Plan is a rolling auto-renewing 12 month contract and our Priority+ Plan is offered on a minimum of 24 month contract term.

Properties on our Priority+ Plan are required to meet a certain specification level and can be provided with an exclusive a number of added protect products, providing clear predictability of cost and the best possible service.
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What if I already have a management contract?
Our service offering can co-exist alongside a letting agents management contract for provisions of repairs, services and emergency response. Property Managers acting on behalf of landlords have direct access to our digital platform, customer support and service teams.
Will I incur any upfront costs?
No, you will not incur any upfront costs, unless you take one of our special offers. We offer very generous discounts to our customers that wish to contract for longer in advance. We also provide some ad-hoc services to you which will require advance payment, however these are offered outside of our standard plans.
Will you advise me on any repairs that needs doing to my property?
Depending on your service plan. Our Connect Plan is more of a reactive service, however with our Priority Plan you can request us to carry out a Home Audit and Condition Report which will highlight any issues that need rectifying. With our Priority+ Plan this is included as standard for every property that we take under our control.
Do you provide a tenant find service?
No, we are not a Letting Agent and do not offer a lettings service. We believe that our best work is looking after your property and providing your residents an easier, faster and fairer service for everyone.
I'm a self-managing landlord, can I use your services for one-off ad-hoc repairs?
In order for us to be able to provide the best possible service we only provide repairs and services via our service plans. Our Connect Plan is only £4.95 a month (or £49 a year paid in advance) which is less than 15p a day!

Our digital dashboard is available to you 24/7 so you can see everything that is going on with total transparency. Your residents report any issues directly to us, either by app, phone, chat or email, and we can keep you in the loop as little or as much as you like via automated notifications from our platform.

For larger works or projects, our partners over at ECS provide a wide range of general building services such as decorating and refurbishments, re-lets, new kitchens and bathrooms.
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What is the warranty period on repairs?
All repairs carried out by Evo accredited Service Professionals come with a standard 12 month warranty for labour and any parts provided by Evo. Unless the repair is marked as temporary, and dependent on further works being carried out to resolve the issue. Under these circumstances the available warranty for the repair will be noted on the job with next steps required in order to make the repair permanent. An example would be topping up the pressure on a boiler temporarily due to a part being required.
All warranties and guarantees are provided directly by Evo.
Do your tradespeople hold the relevant qualifications?
All our Service Professionals are fully qualified for the area of expertise required to carry out the repair or service. For example, all our gas and heating engineers are GasSafe and our Electricians are part of NICEIC. Service Professionals who do not fulfil our vetting criteria are not be accepted onto the platform. We hold and upload copies of their identification, insurances and qualifications to the platform, and only verified members are allocated jobs.
How do you verify that your tradespeople are trustworthy?
We take the responsibility of protecting our customers, residents, homes and service teams very seriously. Service Professionals who do not fulfil our stringent vetting criteria are not be accepted onto the platform. We require copies of their identification, insurances and qualifications and verify these with the relevant agencies, and then upload them to the platform. Our system ensures that only verified members with valid and in date documents are allocated jobs.

Residents are always provided with details and identification of the Service Professional ahead to attendance. Should an issue arise, Residents and Service Professionals have the capability to report issues directly in the app to our customer experience team in real-time.
How do I know my data is safe?
Our mobile apps and platform utilise some of the most advances technology for Internet security available today. When you visit any of our websites or login to your dashboard using a supported web browser, Secure Socket Layer (SSL) technology protects your information using both server authentication and data encryption. On any of our sites you will see a small lock icon in the address bar of your browser display, indicating that a secure connection has been established to our servers.